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Mall of the Emirates Debuts Digital Concierge Service – Making Shopping Easier than Ever!

The Mall of the Emirates’ digital concierge makes the entire mall shoppable online and offline. 


The Mall of the Emirates, owned and managed by Majid Al Futtaim, has launched a brand new digital concierge service as part of the mall’s design vision. omnichannel experience. With the new service, consumers can shop over 350 international and domestic brands and luxury designers all through WhatsApp – from the comfort of their own homes. 


For a convenient and easy-to-use retail experience, visitors can use the digital concierge service to get the perfect gift for their loved ones through a simple, one-on-one WhatsApp chat. Shoppers get free delivery straight to their doorstep within hours. 


This is just one of many digital retail experiences being curated for shoppers, alongside traditional shopping experiences. The mall is an omnichannel pioneer, offering experiences available in store, at home or on mobile.

The Hybrid Model

Its hybrid model, including conversational commerce, bridges the gap between physical stores and digital platforms to make shopping easier, offering UAE shoppers access to hundreds of brands. Majid Al Futtaim Properties-Malls UAE, said: “Our shoppers at Majad Al Futtaim want more than one way to browse their favorite international or local brands. While we have always preferred an omnichannel experience, we have decided to expand our offering with Digital Concierge, so customers can shop their favorite brands from the comfort of their homes.

We are already responding to consumers’ needs and wants with other digital retail experiences that will soon expand beyond the Mall of the Emirates. Our pride as a provider of innovative multi-channel experiences comes with a humble need to always put the consumer first, offering convenience, ease, and simplicity throughout. 

New E-commerce services


The Mall of the Emirates recently revamped its new e-commerce site tailored for consumers’ digital behavior, including a handful of omnichannel services such as personalized personal stylist workshops with consultants, smart parking, and the ability to shop from over 50 brands. Designed to enhance the shopping experience, a professional stylist is ideal for those looking to update their wardrobe.

To use this service, the consumer can book a stylist on the Mall of the Emirates website, choose the stylist and package that suits them, and book the session online. 
As part of Majid Al Futtaim’s ever-growing multi-channel experience to meet the overwhelming needs of consumers, the Mall of the Emirates has also introduced shoppers to a smart parking service called Digital Reserved Parking. Shoppers can use this service by simply downloading the Mall of the Emirates app.

They can book a place in the parking section and complete the process after they have filled in information about their visit. One of the elevated retail offerings at Mall of the Emirates is its new e-commerce website tailored to consumers’ digital behavior, including a handful of omnichannel services such as personalized personal stylist workshops with consultants, smart parking, and the ability to shop over 50 brands.

Designed to enhance the shopping experience, a professional stylist is ideal for those looking to update their wardrobe.

To use this service, the consumer can simply book a stylist on the Mall of the Emirates website, select the stylist and package of their choice, book an online session followed by more information, and finally enjoy a unique style consultation at the Mall of the Emirates. Emirates.

As part of Majid Al Futtaim’s ever-growing omnichannel experience that caters to the high demands of consumers, the Mall of the Emirates has also introduced shoppers to a smart parking service called Digital Reserved Parking. Shoppers can use this service by simply downloading the Mall of the Emirates app, where they can reserve a space in the parking section and complete the process after filling in their visit details. Reservations must be made at least one hour in advance, and buyers may arrive 30 minutes earlier than the reservation time tolerance.

This feature was created with parking as an essential service to get you right, making starting and ending the shopping experience fast, hassle-free, and easy for consumers. Basic parking services currently available include ticketless parking, reserved parking, and SHARE Privilege Parking, with more to come. 


Access the Mall of the Emirates’ brand new digital services at malloftheemirates.com.

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