Amazon to Join Indian Government-Backed E-Commerce Initiative

Amazon is joining the Indian government-backed e-commerce initiative that seeks to “democratize” online shopping in the South Asian market and amusingly challenge the very dominance of companies such as the American retail group.


In a statement on Friday, Amazon said it will integrate its logistics network and SmartCommerce, its platform to digitise neighbourhood stores, into the Open Network for Digital Commerce, a non-profit firm set up by India’s commerce ministry, in 2021.

“Amazon’s vision and commitment for India are closely aligned with ONDC’s objectives of digitally enabling small businesses and providing convenience and choice to customers across the country,” said Manish Tiwary, country manager for Amazon India, in a statement.

Amazon’s participation in the initiative, backed by the Indian government, is remarkable because part of the ONDC pitch to date has been that it seeks to disrupt the monopolies of Amazon and Walmart’s Flipkart in the Indian e-commerce market.

ONDC is an “interoperable” network where buyers and sellers can do business regardless of the app or service they use, disrupting consumers’ reliance on using proprietary services run by Amazon and Walmart.

With ONDC, New Delhi is seeking to replicate the success it has had with UPI, the interoperable mobile payments network that disrupted the walled-garden mobile wallets from firms such as Paytm and MobiKwik. Paytm is a participant in the ONDC network.

And while it’s the early days of ONDC, the model has many things left to be ironed out, industry executives say.

It’s unclear who bears the responsibility if a customer doesn’t get their order delivered, for instance. And unlike UPI, which saw New Delhi aggressively promote the digital payments network, ONDC has received little public praise and support.

“We are happy that Amazon has a definite roadmap to being a part of the ONDC network and is taking its first step in coming in as the logistics partner in the ONDC network, which is a globally pioneering idea established with a view to democratise digital commerce in India,” said T Koshy, MD and CEO of ONDC, in a statement.

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